From: Jason Wang_MIS [jwang@coasteramer.com]

Sent: Monday, July 11, 2011 4:42 PM

To: Rick Sundahl

Cc: Penny Brooks; johnlee@coasteramer.com

Subject: RE: greywolf installation...

Rick,

I wanted to write to let you know of the exemplary help Penny gave to us for API installation in our environment.

I am so grateful to Penny for her technical expertise, patience and perseverance in helping us resolve this API installation. She undoubtedly cares about her customers, and in doing a great job, and I want to let you know how impressed I am.

This was the first time I purchased API and tech support services on your company, but I will no doubt purchase tech support services again. The caliber of people you hire and their commitment to customer service is extremely important when doing business in today's economy. If Penny is representative of your company, then I have no hesitation in recommending your company to others.

Thanks again to Penny --she's truly a star!

Sincerely,

Jason Wang

MIS Director

Coaster Company of America

562-944-7899 x1167